FAQ's


Working with Mayfair Specialist Nurses

Frequently asked questions for members working via Mayfair Specialist Nurses.

How do I contact my team for shifts?
Do you cover shifts nationally or just in certain areas?
How do I update my availability?
Do I need to wear a special uniform when working for Mayfair Specialist Nurses?
Who can help me when I need to update my training, CRBs and other work issues?
What happens if Mayfair places me with a client who subsequently offers me a job directly with them? What do I do?
Where can I get timesheets from?
How do I claim holiday pay?
Who do I speak to if I am unhappy about anything?

You can contact the Mayfair consultants by calling us on 0871 873 3326 or emailing us. Click here to view all our contact details. The consultants work 8am -6pm Monday – Friday and out of hours there are Mayfair consultants available on the same number who can help you during the evenings and weekends.

How do I contact my team for shifts?

You can contact the Mayfair consultants by calling us on 0871 873 3326, the consultants work 8am - 6pm Monday - Friday and out of office hours there are Mayfair consultants available on the same number who can help you during the evenings and weekends.

Do you cover shifts nationally or just in certain areas?

Mayfair Specialist Nurses are a national agency covering England, Scotland and Northern Ireland.

How do I update my availability?

You can update your availability via our online member portal Staffshift. Staffshift is the simpler and best way for you as a member to connect directly with us. As soon as you update your availability our consultants can see this in real time. If you are not yet using Staffshift and need assistance please call us.

Do I need to wear a special uniform when working for Mayfair Specialist Nurses?

Yes, it is important that our clients can identify which agency you are from, we try to keep this simple and our uniform consists of a white tunic, which you should wear with our Mayfair lanyard which is attached to your A24 Group ID. You can purchase your lanyards and uniform online via Alexander Workwear.

Who can help me when I need to update my training, CRBs and other work issues?

Mayfair has a team of compliance staff who will assist you to keep up to date. It is important that you maintain all of your documentation in date otherwise we will not be able to book you. You can also view your compliance documents and status via Staffshift.

What happens if Mayfair places me with a client who subsequently offers me a job directly with them? What do I do?

If a client likes you and you like them and it is mutually beneficial to both of you then we have no issue with this. Please let your Mayfair consultant know as the client will be liable for an introduction in accordance with the terms and conditions of supply that we have agreed with them.

Where do I get timesheets from?

Our payroll department can post these directly out to you or better still you can download them directly from Staffshift, please note that a timesheet can only be used once, as they are all uniquely numbered. Staffshift automatically generates a timesheet for you each time your consultant books you – you can download this prepopulated timesheet directly via Staffshift.

How do I claim holiday pay?

Our holiday year runs from 1st October to 30th September each year. You must apply in writing for holiday pay giving 4 weeks’ notice of your intention to take holiday. Holiday pay cannot be carried over, so it is important that you apply directly to payroll giving dates when you wish to take time off. Please note you cannot work and receive holiday pay simultaneously.

Who do I speak to if I am unhappy about anything?

Please email complaints@a24group.com and we will ensure that the correct person addresses any concerns you may have.

Contact Number: 0871 873 3326
Fax Number: 0871 873 3327
Email: info@mayfair-nurses.co.uk